Service Level Agreement (SLA)

This document constitutes the Service Level Agreement (SLA) for NolimitHost’s hosting solutions. It establishes the standards, commitments, and mutual responsibilities between NolimitHost and its clients regarding game server hosting, VPS services, and related offerings.

2. Scope of Services

This SLA applies to the following services provided by NolimitHost:

• Hosting for game servers, including protection against DDoS attacks.;
• Hosting solutions for Virtual Private Servers (VPS).
• Hosting options for Virtual Dedicated Servers (VDS) and Dedicated Servers.

3. Service Availability Commitment

NolimitHost is committed to ensuring 99.8% service availability on a monthly basis across all hosting solutions. This uptime guarantee excludes scheduled maintenance, for which clients will be notified at least 12 hours in advance, and emergency maintenance undertaken to address critical issues or security concerns.

Compensation for Downtime If NolimitHost fails to meet the 99.8% uptime standard, customers may be eligible for compensation in the form of service credits, as detailed below:

• Uptime below 99.8%: Up to 5% credit of the monthly subscription cost.
• Uptime below 99.5%: Up to 10% credit of the monthly subscription cost.
• Uptime below 95.0%: Up to 20% credit of the monthly subscription cost.

4. DDoS Mitigation

NolimitHost provides advanced protection against Distributed Denial of Service (DDoS) attacks as part of its hosting services. While every effort is made to shield clients from disruptions, no protection is entirely invulnerable. In the event of an attack exceeding our mitigation capacity, NolimitHost will work diligently to restore service and mitigate further impacts.

NolimitHost is not responsible for any data loss, service interruptions, or damages caused by DDoS attacks or other external actions beyond its control.

5. Client Obligations

Clients agree to the following responsibilities:

Use NolimitHost services in accordance with our TOS § 9 (Prohibited Activities).

Protect their account credentials, data, and other sensitive information.

Promptly notify NolimitHost of any technical issues to enable timely resolution.

6. Limitation of Liability

NolimitHost will not be held liable for any damages or losses, including but not limited to:

• Service interruptions or downtime caused by client actions or third‑party systems;
• Data loss resulting from client mishandling or failure to maintain adequate backups;
• Financial losses stemming from service unavailability;
• Indirect, incidental, or consequential damages of any kind;

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to natural disasters, acts of war, terrorism, civil unrest, strikes, or other force majeure events.

7. Modifications to the SLA

NolimitHost reserves the right to revise this SLA to reflect changes in services or policies. Clients will be notified of any material changes via email or announcements on our website.

By continuing to use NolimitHost services after such changes take effect, clients agree to the updated terms.

8. Conflict Between SLA and Terms of Service

In the event of any conflict between this Service Level Agreement (SLA) and the NolimitHost Terms of Service, the terms of this SLA shall govern solely with respect to uptime and service‑level commitments; the Terms of Service shall govern all other matters.

Last updated: 21/04/2025